Useful answers before you head outside.
Where do you deliver?
We currently offer delivery to the United States. Prices and shipping charges are shown in USD.
What does shipping cost?
Standard shipping is $5.99 when your discounted merchandise subtotal is below $50, and free at $50 or more. Expedited shipping is $7.99. Taxes and any applicable charges are shown at checkout.
How long will my order take?
Allow 5–10 business days for processing plus 10–15 business days after dispatch for standard transit: approximately 15–25 business days in total, excluding delays. Business days exclude weekends and public holidays. Expedited service does not carry a guaranteed arrival date unless specifically confirmed.
Are the product pictures photographs of verified stock?
No. Our product and lifestyle images are digitally generated design illustrations. Colours and appearance may vary. Background objects are not included unless explicitly listed. Images do not establish materials, dimensions, load capacity or certification.
Are straps or other accessories included?
Only components expressly stated in an item’s confirmed product information are included. Do not assume a tree, strap, hook, stand or other scene element is part of the order. Ask us about any essential component before purchase.
How do I choose a suitable hammock?
Start with the intended setting and the product’s instructions. Confirm dimensions, rated capacity and compatible suspension before use. Select a colour you enjoy, but do not use appearance as a substitute for safety information. Read How to Choose.
Can I change or cancel an order?
Email us promptly with your order number. We will check what is possible. Once an order has been dispatched, an address change or cancellation may no longer be available.
How do returns work?
Request a return by email within 30 days after receipt. Items should be unused, in their original condition, with original packaging where reasonably possible. For a change-of-mind return, the buyer pays return shipping. Defective or incorrectly supplied items are assessed individually without limiting statutory rights.
When will I receive a refund?
We inspect returns and process approved refunds within 10 business days after receiving the return, using the original payment method. Your bank or payment provider may need additional time.
Still need help? Contact Juniperolly.