Return Policy

Help with returns, without guesswork.

Effective November 13, 2026. This policy applies to Juniperolly orders from Wuqi Buyou (Wuhan) Media Co., Ltd. and does not restrict mandatory consumer rights.

30-day return requests

You may request a return within 30 days after receiving your order. For a change-of-mind return, the item should be unused, in its original condition, and include original packaging where reasonably possible. Please retain proof of purchase. Avoid using an item outdoors if you intend to return it for a change of mind.

How to start

1. Email service@juniperolly.com with your order number, the item and your reason for returning it.
2. If the item is damaged, defective or incorrect, explain the issue and include relevant photographs where practical.
3. Wait for our return instructions before sending the parcel. Pack it securely and retain tracking and postage evidence.

Return address

Wuqi Buyou (Wuhan) Media Co., Ltd.
Room 5, 3rd Floor, Building 1, Huaxia Fengqingyuan Commercial Building, Zhuanyang Street, Wuhan Economic and Technological Development Zone, Wuhan City, Hubei Province, China

This is our company and default return address. Contact us before dispatch so we can identify your return and provide the appropriate instructions.

Who pays return shipping?

For change-of-mind returns, the buyer pays return shipping. For defective, damaged or incorrectly supplied goods, we assess the circumstances and arrange an appropriate remedy, including applicable shipping responsibility, in accordance with your rights. Do not discard a damaged item or packaging until we advise you, where reasonably practical.

Refund method & timing

After receiving the returned item, we inspect it and process approved refunds within 10 business days. Approved refunds go to the original payment method. Your bank or payment provider may take additional time to post the funds. We will explain any deduction or refusal with reference to the item’s condition and applicable law. Original shipping charges are not normally refunded for a change-of-mind return, except where legally required.

Exchanges & cancellations

Contact us about an exchange before returning an item. Availability and any price difference must be checked; we do not guarantee a replacement before agreement. Email cancellation requests promptly. Cancellation may no longer be possible once an order is dispatched, in which case the applicable return process can be discussed.

Your statutory rights

Nothing here excludes rights or remedies that cannot lawfully be excluded. If an item does not conform to the order, is defective or your local law provides additional protections, contact us so we can address it.