Shipping Policy

Clear costs. Time to plan ahead.

Effective November 13, 2026. This policy applies to orders placed with Juniperolly, operated by Wuqi Buyou (Wuhan) Media Co., Ltd..

Destination & currency

We currently ship to the United States only. Store prices and shipping charges are in US dollars (USD). Available delivery options are determined by the address and items at checkout.

The free standard shipping threshold is based on merchandise after discounts, excluding shipping and taxes.

Processing & transit are separate

Processing takes 5–10 business days. Standard transportation takes an additional 10–15 business days after dispatch. Together, allow approximately 15–25 business days from order processing through standard delivery, excluding unexpected delays. Business days exclude weekends and public holidays.

Expedited is a shipping service option, not a guaranteed delivery date. Processing still applies. Contact us before ordering if arrival timing is essential; we do not promise an unconfirmed expedited transit window.

Tracking & address changes

When tracking is available, dispatch information is provided using the contact details on your order. Carrier scans can take time to appear. Check your delivery address carefully. Email us promptly for corrections or cancellation requests; changes cannot be guaranteed after dispatch.

Delays, damage & missing parcels

Weather, carrier disruption, customs checks and other events can extend delivery times. If tracking stalls, a parcel is marked delivered but cannot be found, or an item arrives damaged or incorrect, contact us with your order number and relevant information. Check delivery locations and household members where appropriate. We will investigate with the carrier and discuss a suitable resolution based on the circumstances and your legal rights.

Taxes & duties

Applicable taxes collected by the store appear at checkout. If an import charge or duty is not collected at checkout, a carrier or authority may request it from the recipient where applicable. Contact us if you need clarification before ordering; no duty-free guarantee is made.

Returns

See our Return Policy for the return request process and applicable shipping responsibility.